Trentaremi

Privacy Policy

This Privacy Policy describes how TRENTAREMI SRL, headquartered in Naples, Vico San Domenico Maggiore 9, and accessible via the website www.trentaremi.it, collects, uses, protects, and shares users' personal data. By using the website, users agree to the terms of this policy.

Data Controller

The data controller for personal data collected through the website is Trentaremi. You can contact us at info@trentaremi.it or by phone at (+39) 081 3797086.

Types of Data Collected

  • Personal Data: To manage bookings, users may need to provide their name, surname, date of birth, address, phone number, email address, and payment details.
  • Browsing Data: Information about website usage (e.g., IP address, browser type, access times) is collected to enhance user experience and monitor site security.
  • Data Collected via Cookies: The website uses cookies and similar technologies to gather information about browsing preferences. For more details, refer to our [Cookie Policy].

Purpose of Data Processing and Legal Basis

The collected personal data is processed for the following purposes:

  • Managing Bookings and Service Contracts: To process and manage bookings for travel packages, excursions, and other services.
  • Informational and Promotional Communications: With user consent, we send promotional emails. Users can withdraw consent at any time.
  • Customer Support: To handle support requests and technical assistance.
  • Compliance with Legal Obligations: To meet current legal requirements, including tax, accounting, and data protection laws.
  • Service Improvement: Browsing data is collected to analyze website traffic, prevent abuse, and enhance services.

The legal basis for data processing is contract execution, user consent (for marketing purposes), and compliance with legal obligations.

Data Processing and Storage

Personal data is processed electronically and/or in paper form, following applicable security measures to prevent unauthorized access, data loss, or destruction. Data is retained only as long as necessary for the purposes listed above and subsequently stored for the period required by law.

Data Sharing and Transfer to Third Parties

Users' personal data may be shared with:

  • Travel Service Providers: Data necessary for bookings will be shared with Providers (e.g., hotels, local guides, agencies).
  • Technical and Support Service Providers: Companies providing hosting, website management, and IT support.
  • Public Authorities: Data may be shared with public authorities, law enforcement, or other entities when required by law.

If data is transferred outside the European Economic Area (EEA), adequate measures will be taken to ensure data protection, in compliance with the GDPR.

User Rights

Users have the right to:

  • Access their personal data and request a copy.
  • Rectify inaccuracies in their data.
  • Delete their personal data, unless retention is required by law.
  • Restrict the processing of their personal data.
  • Withdraw Consent at any time without affecting the lawfulness of processing based on prior consent.
  • Object to the processing of personal data for direct marketing purposes.
  • Request Data Portability to another controller, where technically feasible.

To exercise these rights, users can contact the data controller at info@trentaremi.it. Additionally, users have the right to file a complaint with the Data Protection Authority.

Data Security

Trentaremi implements technical and organizational security measures to protect personal data against unauthorized access, loss, alteration, or destruction. However, no system is completely invulnerable, and we cannot guarantee absolute security for data transmitted over the internet.

Newsletter

This Privacy Policy complies with the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) and Article 13 of Italian Legislative Decree No. 196/2003 (Code for the Protection of Personal Data). It applies to all personal data processed as indicated herein.

Purpose of Data Processing

Personal data provided by users when subscribing to the newsletter will be processed for the following purposes:

  • Sending informational, promotional, and/or commercial communications related to products, services, offers, events, or other activities of interest.
  • Analyzing user interaction with the sent content (e.g., email openings, link clicks) to improve service quality and personalize communications.

Legal Basis for Data Processing

The processing of personal data for sending newsletters is based on the user's explicit consent (Article 6, Paragraph 1, Letter a of the GDPR). Such consent is given freely and specifically through the dedicated subscription form.

Types of Data Collected

The data collected includes:

  • Email address (mandatory).
  • Name and surname (optional, if requested to personalize communications).
  • Any additional data voluntarily provided by the user in the subscription form.

Methods of Data Processing

Data will be processed:

  • Electronically, using secure platforms for managing newsletters (e.g., email marketing services).
  • With appropriate technical and organizational measures to ensure data security.

Data will not be used for purposes other than those specified without further consent.

Nature of Data Provision

Providing data for newsletter subscription is optional. However, failure to provide such data will prevent the receipt of the requested communications.

Withdrawal of Consent

The user may withdraw consent at any time and stop receiving the newsletter by:

  • Using the unsubscribe link included in every email communication sent (newsletter@trentaremi.it).
  • Sending an explicit request to the data controller by contacting us at the provided details.

The withdrawal of consent does not affect the lawfulness of processing based on previously given consent.

Data Retention Period

Data will be retained until the user withdraws consent or requests to unsubscribe from the newsletter service. Subsequently, the data will be deleted or anonymized.

Data Sharing

Personal data will not be disseminated. However, it may be shared with external providers offering newsletter management services (e.g., email marketing platforms) exclusively for the purposes described above and in compliance with data processing agreements.

User Rights

Users may exercise the following rights concerning the data provided for the newsletter:

  • Right of access (Article 15 of the GDPR).
  • Right to rectification (Article 16 of the GDPR).
  • Right to erasure (Article 17 of the GDPR).
  • Right to restriction of processing (Article 18 of the GDPR).
  • Right to object (Article 21 of the GDPR).

To exercise these rights or obtain further information, contact us at:

Changes to the Privacy Policy

Trentaremi reserves the right to update this Privacy Policy. Users will be notified of any changes through a notice on the website. It is recommended to periodically review the policy to stay informed of updates.

info@trentaremi.it | All rights reserved©